Overview
A world-renowned video game and software development company sought to modernize its technology infrastructure by offering Apple hardware to its employees. Initially, Apple devices were limited to the creative and executive teams, but as demand grew across the organization, the company needed a partner with deep Apple expertise to manage a large-scale deployment of Macs. Enter Appogee—a trusted Apple-only vendor—who helped the company expand its Mac footprint from 50 devices to over 1,000, providing ongoing support, lifecycle management, and seamless integration with enterprise systems.
The Challenge: Scaling Mac Deployment Across the Enterprise
As the gaming company expanded, so did the demand for Apple devices. Initially, Macs were used by a small group of employees in creative departments, as well as by executives. However, the company soon realized that its existing technology vendors lacked the Apple-specific knowledge needed to manage a growing number of Mac devices efficiently. Additionally, the company faced significant challenges integrating Apple hardware into its Windows-dominated IT infrastructure.
The company needed an expert partner to:
- Scale the deployment of Mac devices efficiently.
- Integrate the Macs into their enterprise systems, particularly with Okta single sign-on (SSO) functionality.
- Provide warehousing services and fast deployment of Apple devices.
“Our incumbent technology vendors were not Apple subject matter experts and could not support our goal of expanding our Mac footprint. That’s when we turned to Appogee.”
Why the Company Chose Appogee: Apple Expertise and Comprehensive Services
The gaming company was introduced to Appogee through their Apple Account Executive, who recommended Appogee as a trusted partner with unparalleled Apple expertise. Appogee provided more than just device fulfillment; they offered end-to-end solutions, including warehousing, fast deployment of test units, and device lifecycle management.
“We chose to work with Appogee because they are an Apple-only vendor. Appogee immediately improved our client Apple deployments with warehousing services and fast-ship test units for newly announced Apple products.”
The Solution: Enterprise Integration and Device Lifecycle Management
Appogee worked closely with the company’s IT and development teams to create a customized Apple hardware deployment strategy. The solution included:
- Custom Mac Store Integration: Appogee collaborated with the company’s developers to build a custom Apple store that integrated with Okta SSO, allowing employees to securely and seamlessly order Apple devices.
- Warehousing and Fast Deployment: Appogee’s warehousing services ensured that Apple devices were always in stock and ready for rapid deployment. This was particularly important during global supply chain disruptions, as Appogee reserved stock and anticipated the company’s hardware needs.
- Lifecycle Management and Support: Appogee provided ongoing support, including break/fix services and quarterly buybacks for damaged or outdated devices. This ensured that the company always had working technology on hand and reduced operational downtime.
“Appogee made the implementation process extremely easy. They handled everything from device configuration to fast shipping, which allowed us to focus on other areas of the business.”
Results: Improved Efficiency, Cost Savings, and Increased Mac Adoption
The company saw significant improvements after expanding its Mac deployment with Appogee’s support. Over the course of their partnership, the number of Mac devices grew from 50 to over 1,000, transforming the company’s technology landscape.
Key Results:
- 50% of the company’s end-user devices are now Macs, up from less than 5% three years ago.
- Reduced downtime for new hires, as Apple devices were pre-configured and shipped on-demand.
- Lower IT support costs, thanks to Appogee’s break/fix services and lifecycle management.
- Increased employee satisfaction, as employees now have the freedom to choose the Apple devices they prefer, improving overall productivity and engagement.
“In the 3+ years that we’ve been working with Appogee, we’ve grown from less than 5% Macs to Macs now comprising over 50% of our end-user computing.”
Appogee’s Unique Value: Adaptability and Deep Apple Knowledge
Appogee proved to be more than just a vendor—they were a true partner in the company’s journey to modernize their IT infrastructure. From working with development teams on custom integrations to anticipating hardware needs during global supply chain challenges, Appogee’s flexibility and deep Apple expertise set them apart from other vendors.
“Okta single sign-on required custom development work with our infrastructure team. Appogee eagerly collaborated with our teams and successfully integrated Okta into the benefit store.”
Next Steps: Continuing Innovation with Appogee
The gaming company’s partnership with Appogee continues to evolve. Looking ahead, the company plans to collaborate with Appogee on additional projects, including custom API development to integrate Apple devices with their IT procurement tools, Workday and Coupa.
With Appogee’s ongoing support, the company is well-positioned to continue growing its Mac fleet and further improve operational efficiency.
“Our next project with Appogee is another software integration: Appogee is building custom APIs for our IT procurement tools, Workday and Coupa.”
Conclusion: A Trusted Partner for Enterprise Mac Deployments
The company’s partnership with Appogee transformed its approach to technology, providing employees with modern, efficient tools that improved productivity and satisfaction. Appogee’s expertise in Apple device management, coupled with their ability to adapt to the company’s evolving needs, made them a trusted partner for long-term success.
“We highly recommend Appogee to any enterprise looking for expert Apple solutions.”