Client Success Story: Appogee’s Flawless Mobile POS Rollout for a Leading American Retailer

How Appogee Helped Modernize a Major Retailer’s Checkout Process

When one of the largest U.S. clothing retailers needed to upgrade the checkout experience across over 500 stores, they turned to us at Appogee. From the beginning, we knew it wasn’t just about delivering hardware—it was about making the entire process as simple and stress-free as possible for their team. We wanted them to focus on what they do best: helping their customers.

To kick things off, Appogee’s engineering team worked with the retailer to take some of their networking hardware and set up an instance of their network in the Appogee configuration facility. This step was key—it allowed us to configure every device with their specific settings before shipping them out. When the iPhones arrived at each store, they were ready to go straight out of the box with no extra work needed. We also ensured that peripherals like printers and cash drawers were fully integrated during our proof of concept phase, so everything worked right from the start. By doing this early testing, we made sure the rollout was successful, allowing their team to stay focused on their customers.

Mobile Checkout Made Simple and Cost-Effective

The retailer wanted to create a modern checkout experience using iPhones for mobile transactions, giving employees the freedom to help customers anywhere in the store. We stepped in to make that vision a reality—quickly and efficiently. By suggesting mobile POS cases that allowed for passthrough charging, we ensured the devices stayed powered and ready to use throughout the day.

We also optimized their setup by consolidating peripherals, which meant fewer devices like printers and cash drawers were needed. This approach helped cut costs while still maintaining full functionality, ensuring that the system remained efficient and easy to manage. And when they needed to switch retail software platforms halfway through the project, we adapted without missing a beat, keeping everything on track so they could stay focused on serving their customers.

The Impact: Happier Customers, More Efficient Teams

With mobile checkout now available anywhere in the store, employees can provide quicker and more personalized service. No more long lines at the front—customers can enjoy their experience, moving through the store freely and checking out whenever they’re ready. It’s not just about speed; it’s about making shopping more enjoyable and personal. Employees are happier too, with tools that help them work more efficiently and connect better with customers.

What’s Next: Expanding on Success

We’re already working with them on the next phase—upgrading their traditional registers to match the mobile setup. But it’s important to remember, for us, it’s never just about the technology. We want everything to work from day one. That’s why we prepped and configured every iPhone in advance, so their IT team barely had to lift a finger. We’ve got their back, and we’re committed to making their day-to-day operations as smooth as possible.

We’re Here to Help

At Appogee, we’re all about helping businesses thrive by making things easier and more efficient for the people on the front lines. We believe in taking care of the details, so your team can focus on what really matters—your customers. If this sounds like something your business could use, we’d love to chat and see how we can support you. We’re here whenever you’re ready.