Serving Up Speed: How Appogee Helped a Major Restaurant Chain Go Digital

When one of the Southeast’s largest restaurant chains needed to modernize quickly, they found themselves facing a big challenge. They didn’t have an online ordering system, their franchisees were asking for tech upgrades, and they were stretched too thin to figure it all out themselves. What they did have was a loyal customer base eager to place their orders. That’s when Appogee stepped in, helping them find the right path forward—quickly and with care.

Modernizing in the Midst of Change

Managing 280 corporate locations while navigating the changes brought on by the COVID-19 pandemic was no small feat for this restaurant. Franchisees were ready for upgrades, and the corporate team knew they needed to provide a modern, reliable solution that could keep up with demand for services like online ordering. But they were feeling the pressure and needed help to get the right system up and running fast.

They turned to Appogee, recommended by an Apple Account Executive because they needed a partner who could handle every aspect of the project. From hardware to installation to ongoing support, we aimed to make their experience as straightforward and reassuring as possible.

An All-in-One Approach

The restaurant chose Appogee not just for our Apple expertise, but for the complete service experience we offer. We don’t just deliver devices—we provide hands-on guidance, helping clients understand exactly when and how to integrate the technology that will best serve their needs.

They didn’t want to coordinate with multiple vendors or juggle different pieces of the project. They needed a single, trusted team that could take care of everything. We started by getting to know their business and goals while listening closely so we could build a plan that felt right for them. We believe that taking the time to understand our clients makes all the difference.

Planning Together, Delivering Together

Rolling out 600 iPads across 280 locations in just eight months was a big task, but we didn’t rush through it. We carefully prepared each device, configuring them with Jamf for mobile device management (MDM) so they were ready to use as soon as they arrived. It was important to us that the setup felt simple, without adding extra work for the client’s busy teams.

We also recommended an installation partner to help mount the devices and ensured everything was protected with AppleCare. And our work didn’t stop there—we continued to provide managed services, keeping things running efficiently so the client could focus on their business without worry.

Simple Solutions, Real Results

Once everything was set up, the restaurant saw immediate improvements. Online orders started flowing in, and thanks to the MDM setup, managing their devices became easy and efficient. No more scrambling to fix things—just consistent, reliable service.

The restaurant appreciated how we balanced speed with quality, always making sure they felt confident and informed throughout the process. By focusing on planning and understanding their needs, we could anticipate challenges and keep everything on track.

In eight months, we helped them launch a brand-new online ordering system with full Apple device management. It was a collaborative effort that set them up for success, making technology work for them in the background so they could stay focused on their day-to-day operations without the extra worry.

Looking Ahead Together

This project wasn’t just about a quick fix. With such a successful rollout, the client is already exploring more ways to work with Appogee across their franchise locations. They know they have a partner they can trust—one who listens, cares, and is committed to helping them succeed for the long haul.

At Appogee, we’re here to offer more than just technology. We’re here to support you, from planning to ongoing care, and to make sure your business has everything it needs to thrive. If your business could use a technology partner like us, let us know today.