Global Help Desk
Apple Focused, Apple Trained
We understand that keeping your team productive with Apple devices is essential for success. Our Help Desk services, combined with AppleCare for Enterprise, offer the expert assistance you need to keep things running smoothly, from troubleshooting to software updates and device recovery.
Imagine if your technology vendor was the absolute best at what they do, was known for their speed and accuracy and lived to help set your organization up for success.
Expert Apple Support, Right When You Need It
Whether your employees face technical issues, software glitches, or simply need help with updates, we’ve got them covered. Our partnership with AppleCare for Enterprise ensures that your team receives fast, reliable support from certified Apple specialists.
Key Help Desk Services
Appogee’s Help Desk offers a range of services designed to keep your Apple devices working efficiently and your team productive.
Tier 1 and 2 Support
Don’t let support challenges prevent you from scaling your Apple footprint. Let us take the calls and tickets from your fleet of end users. We work with your internal engineers to set up a support workflow that fits your existing ticketing and device management systems, making support for your growing Apple fleet easy.
Self-Service Build-Out
Apple users are known for being great at self-service. Appogee builds out comprehensive self-service tools as part of our Help Desk approach, empowering your users to resolve common issues quickly and independently, freeing up time for your IT team.
Software and OS Updates
We guide your employees through software updates and OS upgrades, ensuring they are always working on the latest, most secure versions of Apple technology.
AppleCare for Enterprise
We’re proud to partner with AppleCare for Enterprise, extending the quality of Apple’s support directly to your business. Whether you need device management, on-site repairs, or custom Apple support solutions, AppleCare for Enterprise ensures your team is backed by the best in the business.
Why Choose Appogee?
Expertise
With years of experience and a focus on Apple technology, we know how to support your business with precision.
Partnership
We work closely with your team, providing flexible support that grows with your company’s needs.
Simplicity
We make IT management easy, taking the hassle out of device troubleshooting and software management.
Ready to streamline your Apple support? Contact us today and let’s make your technology work for you.
Additional Services
When you need more than just a help desk, we’ve got you covered. Appogee offers a range of services that make your Apple technology work for you.
Configuration & Kitting
Need new devices up and running, fast? We’ll handle the heavy lifting. From setting up to shipping out, we’ll configure your devices exactly how you need them, so they’re ready to go the moment they arrive.
What we do best:
- We customize each device for your business needs—apps, security, the works.
- Every device is set up, shipped out, and ready to roll as soon as it hits your employees’ hands.
Why it matters:
- New hires are productive from day one—no more tech headaches.
- Your entire fleet stays consistent and compliant, without lifting a finger.
Break-Fix Services
When things go wrong, we’re on it. Our break-fix service gets your business’s Apple devices back on track, fast.
What we do best:
- From cracked screens to software crashes, we’ll fix it all.
- We move fast, so your team isn’t stuck waiting around.
Why it matters:
- Less downtime means your team gets back to work quicker, without skipping a beat.
- Protect your investment with experts who know Apple tech inside and out.
Need a fix? We’re here to help!